Privacy Policy - Zera

1. Introduction

Zera is a mobile application provided by Yaves LTD for language learning through live voice rooms and related features. This Privacy Policy explains what personal data we collect, how we use it, and the rights available to you under applicable privacy laws, including the General Data Protection Regulation (GDPR) where it applies.

2. What We Collect

When you use Zera, we may collect:

• Account information, such as your email, username, authentication provider details, profile details, preferences, and account settings.
• Profile and user content, such as display names, profile photos, bios, languages you are learning or speak, learning-related interests, country, text, images, and voice content you share in voice rooms, reports, and block actions.
• Device and technical data, such as device identifiers, IP, operating system, app version, language, approximate location derived from technical signals, logs, and crash data.
• Usage data, such as feature interactions, participation in voice rooms, moderation events, subscription or purchase status, and diagnostic information.
• Third-party data from services that support login, analytics, payments, infrastructure, push notifications, crash reporting, and moderation.

3. Why We Use Data

We use personal data to:

• Create, authenticate, and manage user accounts.
• Provide voice rooms, language practice features, profiles, room discovery, moderation, reporting, blocking, subscription, and in-app purchase features.
• Protect users, prevent abuse, enforce our Terms of Use, investigate reports, and maintain platform safety.
• Improve app reliability, diagnose crashes, understand feature usage, and develop new features.
• Send service-related messages, security notices, and app notifications where permitted.
• Comply with legal obligations and respond to valid legal requests.

4. Data Storage and Retention

• We keep account data while your account remains active or as needed to provide the app.
• Content and activity from voice rooms (including voice, text, and related metadata) may be retained for up to 12 months for service operation, moderation, and abuse prevention, unless a longer period is required for safety, dispute resolution, or legal reasons.
• Technical logs, IPs, device identifiers, moderation records, and security data are kept only as long as needed for security, abuse prevention, analytics, legal compliance, and service reliability.
• When you delete your account, we delete or anonymize personal data unless retention is required for legal, safety, fraud prevention, or legitimate business purposes.
• Data may be processed in the European Union and other regions where our service providers operate, using appropriate safeguards where required.

5. Legal Bases

Where GDPR or similar laws apply, we process personal data based on:

• Contract, when processing is needed to provide Zera and manage your account.
• Consent, where you choose to provide optional data or enable optional permissions.
• Legitimate interests, such as safety, fraud prevention, moderation, service improvement, analytics, and app security.
• Legal obligations, where processing is necessary to comply with applicable law or valid legal requests.

6. Third-Party Services

Zera uses trusted service providers for:

• Authentication and account services
• Analytics and diagnostics
• Crash and error reporting
• Cloud hosting, databases, storage, and content delivery
• Push notifications
• Payments, subscriptions, and app store purchases
• Safety, reporting, and moderation workflows

These providers may process data on our behalf under their own terms and privacy commitments. We limit shared data to what is needed for the relevant service.

7. Your Rights

Depending on your location, you may have the right to:

• Access personal data we hold about you
• Request correction or deletion of personal data
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Request portability of certain personal data
• File a complaint with your local data protection authority

You can manage or delete your account from within the app where those controls are available, or email connect@yaves.eu for privacy requests.

8. Children

Zera is only available to users who are at least 15 years old. We do not knowingly collect personal data from children under 15. Accounts found to be below the required age may be removed.

9. App Permissions

Zera may request device permissions such as notifications, photos, microphone, or camera when needed for voice rooms and other app features. You can manage these permissions through your device settings.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted in the app or on our website. Continued use of Zera after an update means the revised policy applies.